General Refund Policy

We want you to be completely satisfied with Prompty. If you're not happy with your subscription, we offer refunds under the following conditions.

All refund requests must be submitted within the timeframes specified below and meet our eligibility criteria.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers:

• Available for first-time subscribers only
• Must be requested within 30 days of initial purchase
• Applies to your first month or year of subscription
• Account must not have violated our Terms of Service

Eligible Refund Scenarios

Refunds may be issued in the following situations:

• Technical issues that prevent you from using our service
• Billing errors or duplicate charges
• Service downtime exceeding our service level commitments
• Accidental subscription upgrades (within 7 days)
• Failure to deliver promised features (as outlined in our service description)

Non-Refundable Situations

Refunds will not be provided in these cases:

• Change of mind after the 30-day guarantee period
• Failure to use the service
• Account suspension due to Terms of Service violations
• Requesting refund for partial months of service
• Issues caused by third-party AI platforms we integrate with

How to Request a Refund

To request a refund, please contact our support team:

• Email: hi@myprompty.com
• Include your account email and reason for refund
• Provide any relevant documentation or screenshots
• We'll respond within 2-3 business days

Refund Processing

Once approved, refunds will be processed as follows:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 7-14 business days
• Refunds are issued to the original payment method

Subscription Cancellation

You can cancel your subscription at any time:

• Access remains active until the end of your billing period
• No refund for remaining subscription time unless eligible above
• You can reactivate your subscription at any time
• Your data is retained for 90 days after cancellation

Free Trial Policy

Our free tier is available indefinitely with basic features. Upgrading to a paid plan from the free tier is eligible for our 30-day money-back guarantee.

Dispute Resolution

If you're not satisfied with our refund decision, you may escalate the matter to our management team at hi@myprompty.com. We're committed to resolving all disputes fairly and promptly.

Contact Us

For any questions about our refund policy or to request a refund, please contact us at hi@myprompty.com.